Located in the USA (lower 48 timezones).Worked with complex architectures that support multiple APIs (e.g. REST GQL WebSockets) as well as async task and event processing frameworks.Medical Dental Vision with HSA option (US residents)401k matching at 6% (US residents)Dependent care FSA (US residents) ... Click to read more.

## **About Us** Our app’s frontend is a single-page TypeScript web app mostly written in React. Our mobile app is built using React Native. Our UI updates in near real-time and takes advantage of fun technologies like Websockets WebRTC and GraphQL Subscriptions. Our backend [tech stack](https: stackshare.io close-crm close) consists of Python Flask MongoDB Postgres Elasticsearch and Redis and communicates with clients via our REST API & GraphQL endpoints. We run our services in Docker on AWS. We care about performance maintainability and testability of our code. We test with Vitest React Testing Library Playwright and Chromatic (VRT). Writing tests is embedded into our engineering culture. We also house lists of manual test steps to follow for testing critical features like calling and composing emails. Our focus is on testing actual user behaviour leveraging the Testing Library approach. We sweat the UI UX details and work collaboratively within cross-functional product development teams. We think about testing in the technical specification phase and we continuously spend time assuring we’re shipping a high-quality product. We love open sourcing our code and ideas on [our GitHub](https: github.com closeio) and on [The Making of Close](https: making.close.com ) our behind-the-scenes Product & Engineering blog. Check out our projects like [TaskTiger](https: github.com closeio tasktiger) and [use-infinite-scroll](https: making.close.com posts introducting-use-infinite-scroll-react-hook) or insights from our day-to-day work on such as [Rendering untrusted HTML email safely](https: making.close.com posts rendering-untrusted-html-email-safely) [How We Improved Reliability Of Our WebSocket Connections](https: making.close.com posts reliable-websockets ) and [Cutting our Lead page LCP by half](https: making.close.com posts cutting-our-lead-page-lcp-by-half). ## **About the Role** As a Senior QA Engineer at Close you would be closely working with three of our six cross-functional product development teams. These include the _CRM Admin & Onboarding Conversations Messaging & Scheduling Automations & Integrations_ and _Data Insights_ teams\*.\* You will be working with another QA engineer as well as frontend backend engineers product managers designers and other teams here at Close. - You’ll report to our Director of Engineering (Frontend). - Help us improve the quality of what we’re shipping reducing amount of bugs regressions. - Help us test features as they are being built reviewed and keep an eye on recently shipped code for potential issues. - Primarily you will focus on testing QA of user-facing behavior and creating high quality issues (bug reports) based on testing our in-product UI across web desktop and mobile. - Additionally you will test against our API and consider ways that our customers may hit issues in their integrations or Zapier. - Help us improve how we’re doing automated testing (unit E2E etc.). - Help Dev teams find ways to improve their testing strategies. ### **Come help us with projects like...** - Modern Rich Text Editor with collaboration features - Workflow Automation - Web-based calling - Web Forms - AI Notetaker - Responsive mobile web & native mobile app ## **About You** We're looking for an experienced individual to join the team as our second QA Engineer. You’ll have a solid understanding of web technologies and real world user behavior and wants to help test QA and launch major user-facing features. You'd enjoy an opportunity to lead the way on the QA front - helping us further improve best practices for testing QA and the quality of our product. You’re comfortable working in a fast-paced environment with a small and talented team. At Close you're supported in your efforts to grow professionally. You are able to manage your time well communicate effectively and collaborate in a fully distributed team. - Senior 1 & 2 level candidates should have 4+ years of experience with testing QA of user-facing behavior. - Staff level candidates should have 8+ years of experience. - Mid-level candidates should have ~3 years of similar experience and be eager to level up with the right opportunity. - You have a brain for breaking things. You are detail-oriented and thorough when writing down test plans and when opening high-quality bug reports. - You deeply care about the quality of a product — not just defects but overall user experience. - You are located in the USA (lower 48 timezones). ### **Bonus points if you have...** - Experience in contributing to tests in JavaScript via React Testing Library Cypress Playwright - Experience testing GraphQL and Websockets endpoints - Worked in B2B SaaS specifically on Sales software ## **Benefits** - Competitive compensation including an organization-wide goal-based bonus - Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company you’ll receive 2 additional PTO days - 80% Work Option: Work with your manager to choose between working 5 day weeks (standard full-time) or 4 day weeks @ 80% pay - Paid Parental Leave for primary and secondary caregivers - Sabbatical: After 5 years with the team you’re eligible for a 1 month paid sabbatical - Healthcare (US residents): Medical Dental and Vision with HSA and FSA options - (US residents) Dependent care FSA - (US residents) 401(k): Up to 6% contribution match 100% vested ## Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others ## Learn More Listen to our CEO and Founder Steli Efti tell the story of Close’s journey in the [$0-30m Blueprint](https: www.close.com blueprint). Watch [our culture video](https: www.youtube.com watch?v=maXKi1GN2MI) from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection foster cross-functional collaboration and have fun. In 2025 we’re headed to Paris France. Explore our product. Check out a [video demo](https: www.close.com demo) or try [an interactive demo](https: www.close.com demo-site)! ## Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. While we are excited by all the opportunities that generative AI has unlocked we request that you refrain from relying exclusively on AI tools when completing an application unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded. Regardless of fit you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.... Click to read more.