## **About Us** Since 2013 we've been building a CRM that gets out of our customers’ way and helps teams sell more faster. No manual data entry just communication-first sales software designed to help SMBs succeed and scale. We're bootstrapped and profitable which means we answer to our customers and play by our own rules. We're proud of our ~120 person 100% remote team of thoughtful individuals who prioritize taking ownership and making a meaningful impact. Our Engineering team has grown to 50+ members across Frontend Backend and Infrastructure. We prioritize craftsmanship and collaboration. We’re committed to shipping the things that matter to our customers in the most thoughtful scalable and innovative ways possible. Our app’s frontend is a single-page TypeScript web app mostly written in React (originally built with Backbone.js). Our mobile app is built using React Native. We bundle with Vite and target only modern browsers. We test with Vitest React Testing Library Playwright and Chromatic for VRT. Our UI updates in near real-time is styled via CSS modules and takes advantage of fun technologies like Websockets and WebRTC. We care about performance (e.g. route-based code splitting or skeleton UI) maintainability and testability of our frontend code. We sweat the UI UX details and work collaboratively with the Product team throughout the design process. This means diving into lo-fi wireframes and communicating continuously when those ideas are brought to life using Figma and code. We’ve built our own design system for which we have created an extensive Storybook to explore and test. Our frontend app is built on top of our REST API & GraphQL endpoints. Our backend [tech stack](https: stackshare.io close-crm close) consists of Python Flask MongoDB Postgres Elasticsearch and Redis. We run our services in Docker on AWS. We ❤️ open sourcing our code and ideas on [our GitHub](https: github.com closeio) and on [The Making of Close](https: making.close.com ) our behind-the-scenes Product & Engineering blog. Check our projects such as [react-custom-scroller](https: making.close.com posts introducting-react-custom-scroller-component) [use-infinite-scroll](https: making.close.com posts introducting-use-infinite-scroll-react-hook) [use-abortable-effect](https: making.close.com posts introducting-use-abortable-effect-react-hook) and [smart-tooltip-delay](https: making.close.com posts introducing-smart-tooltip-delay-library) or insights from our day-to-day work on such as [Under the Hood: Developing Close's AI-Powered Call Assistant](https: making.close.com posts developing-the-call-assistant) [Cutting our Lead page LCP by half](https: making.close.com posts cutting-our-lead-page-lcp-by-half) and [Highlights From a Complex Downshift.js Refactor](https: making.close.com posts highlights-from-a-complex-downshift-js-refactor ). ## **About the Role** You would be joining one of our six cross-functional product development teams. These include the _CRM Growth Conversations Messaging & Scheduling Automations & Integrations_ and _Data Insights_ teams. You will be working with other Frontend Engineers as well as Backend Engineers Product Managers Designers and other functional teams here at Close to drive initiatives across the finish line. Come help us with projects like... - Conceiving designing building and launching new user-facing features - Implementing new AI features to turbocharge our customers’ daily tasks - Working with Twilio's API WebSockets and WebRTC to improve our [calling](https: close.com calling ) and [SMS](https: www.close.com sms) features - Building user-facing analytics features that provide actionable insights based on sales activity data - Enhancing our web app with real-time updates powered by GraphQL Subscriptions - Improving real-time collaboration user experience - Leveraging the latest AI LLMs from providers like OpenAI Claude Code and AssemblyAI - Expanding our frontend GraphQL usage - Extending our React component library ## **About You** We're looking for an experienced full-time Frontend Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design implement and launch major user-facing features. You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well communicate effectively and collaborate in a fully distributed team. - Senior 1 & 2 level candidates should have 5+ years experience building modern frontend single page applications in JavaScript HTML and CSS with at least 3 years of that experience using React. - Staff level candidates should have 8+ years of experience. - You should have significant experience designing debugging and optimizing frontend applications to make them fast and reliable. - You have significant experience with REST APIs and thoroughly understand HTTP requests. - You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase. - You should have great product sense and be able to think through user experience issues before diving into the code and you exhibit a love for great UI. - You care about the craftsmanship of the code and systems you produce. - You are located in the USA (ET CT MT PT time zones). _**Bonus points if you have…**_ - Experience implementing real-time (e.g. websockets polling etc.) web apps - Experience working with GraphQL endpoints - Utilized models from AI companies like OpenAI Anthropic and AssemblyAI in a production web app - An eye for design and experience with Figma Sketch Abstract Photoshop or similar - Led small project teams building and launching features - Contributed open source code (core or plugins) for a popular frontend framework such as React Vue or Angular - Built B2B SaaS products - Experience with sales or sales tools ## Benefits - Competitive compensation including an organization-wide goal-based bonus - Paid Time Off: 4+ weeks of PTO upon joining + 2 extra days of PTO for each year you're with the company. - Six paid US holidays including team-wide Winter and Summer breaks - Paid Parental Leave for primary and secondary caregivers - Sabbatical: After 5 years with the team you’re eligible for a 1 month paid sabbatical - Healthcare (US residents): Medical Dental Vision with HSA option (US residents) Dependent care FSA (US residents) - 401k (US residents): We match 6% contributions with immediate vesting ## Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others ## Learn More Listen to our CEO and Founder Steli Efti tell the story of Close’s journey in the [$0-30m Blueprint](https: www.close.com blueprint). Watch [our culture video](https: www.youtube.com watch?v=maXKi1GN2MI) from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection foster cross-functional collaboration and have fun. In 2026 we’re headed to Barcelona Spain! Explore our product. Check out a [demo](https: www.close.com demo-site)! ## Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. We use AI tools daily at Close and expect candidates do too. In evaluating your application we aim get a sense for _you_ - the way you think how you communicate the work you've done. Applications that read as fully AI-generated will not be considered. Regardless of fit you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human. Compensation Range: $140K - $210K... Click to read more.

## About Us Since 2013 we've been building a CRM that gets out of the way and helps teams sell more faster. No manual data entry just communication-first sales software designed to help SMBs succeed and scale. We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person 100% remote team focused on building Close so that no small scaling business fails because it can't figure out sales. ## About the Role Close's Support Engineering team is changing. What started as a technical support function has become something closer to an engineering team that happens to sit next to customers. Our Support Engineers spend roughly half the week in the support queue and half building projects like AI-powered drafting tools autonomous reply systems internal automation customer-facing utilities. The queue gives you context but building is the job. We're hiring another Support Engineer who combines strong customer empathy with a builder's mindset and solid Python skills. Someone who goes beyond troubleshooting - who owns problems end-to-end spots opportunities to automate repetitive work and builds tools that scale how we support customers. The ideal person here is technically curious comfortable working with APIs and integrations and uses Python to turn manual processes into reliable automation. ### You are - A builder first. You see a manual process and your instinct is to automate it. You've written scripts built internal tools or created workflows that saved real time - not as a side project but as core work. You want a role where building is the main thing not a bonus. - Technically grounded. You have 1+ years writing Python to solve real problems - APIs data transformations automation. But beyond the code you understand how the web actually works: what happens between a browser request and a rendered page how APIs talk to each other how data moves through systems. You're not just using tools - you understand what's underneath them. - AI-fluent not AI-dependent. You use Claude ChatGPT Copilot - whatever makes you faster. But you can explain every line of code you ship and you know when to put the AI down and debug by hand. - Customer-empathetic. You've worked in customer-facing roles and you genuinely care about helping people succeed. You can explain technical concepts clearly and guide customers with [friendly strength](https: www.close.com blog wolf-or-lamb). The queue time isn't a chore for you - it's where you learn what to build next. - A clear communicator. Your writing is structured and precise. You document your work write bug reports that engineering actually appreciates and collaborate effectively in an async-first fully remote environment. - Comfortable with autonomy. You take ownership of problems move with urgency and don't need heavy oversight. You're pragmatic over theoretical and have a bias toward action. - Located in US time zones (ET CT MT or PT) ### You will - Build tools that compound. Write Python scripts and internal tooling for imports data cleanup deduplication and reporting. Create customer-facing utilities that solve problems at scale. Right now the team is building AI-powered drafting tools autonomous reply systems and knowledge gap detection - you'll be contributing to projects like these from day one. - Own problems end-to-end. When you spot something broken or slow you don't file a ticket and move on. You investigate prototype a fix and ship it. Support engineers here act as project owners - scoping work building solutions and iterating based on what they're seeing in real customer conversations. - Spend time with customers. Handle technical support tickets roughly one day a week - API questions data migrations integrations complex troubleshooting. This isn't filler work. It's how you stay connected to the problems worth solving and protect engineering's time from issues you can handle directly. - Improve our API ecosystem. Write clear bug reports and reproductions for engineering. Contribute to documentation and API examples based on real-world usage patterns. You're the frontline - your insights make Close's API better for everyone. - Experiment and ship. Test new AI tools workflows and automation approaches. The team has real latitude to try things. What you build today could become a core part of how Close supports customers tomorrow. ## Benefits - Competitive compensation including an organization-wide goal-based bonus - Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company you’ll receive 2 extra PTO days. - Paid Parental Leave for primary and secondary caregivers - Sabbatical: After 5 years with the team you’re eligible for a 1 month paid sabbatical - Healthcare (US residents): Medical Dental Vision with HSA option (US residents) Dependent care FSA (US residents) - 401k (US residents): We match 6% contributions with immediate vesting ## Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others ## Learn More Listen to our CEO and Founder Steli Efti tell the story of Close’s journey in the [$0-30m Blueprint](https: www.close.com blueprint). Watch [our culture video](https: www.youtube.com watch?v=maXKi1GN2MI) from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection foster cross-functional collaboration and have fun. In 2026 we’re headed to Barcelona Spain! Explore our product. Check out a [demo](https: www.close.com demo-site)! ## Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. We use AI tools daily at Close and expect candidates do too. In evaluating your application we aim get a sense for _you_ - the way you think how you communicate the work you've done. Applications that read as fully AI-generated will not be considered. Regardless of fit you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human. Compensation Range: $75K - $100K... Click to read more.