Managing cost schedule and performance of functional areas (e.g. Technical Operations Service Operations and Cybersecurity Operations)Bachelors degree and (8)+ years of prior relevant experience or Masters with (6)+ years of prior relevant experienceProven experience (20+ years) in IT service delivery management with a solid understanding of ITIL principlesPMI Project Management Professional (PMP) CertificationThe Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.... Click to read more.

Leidos is seeking a Computer Operator to support an IT program for The Centers for Medicaid and Medicare Services Internal Service Desk. The service desk consists of a centralized service desk and related roles tied to specific networking telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information Technology Infrastructure Library's [ITIL®] definition of tiers). Requests are received via phone calls emails chats and web submittals.The service desk is responsible for (1) delivering remote IT support by creating maintaining and using knowledge articles and (2) performing basic troubleshooting to resolve capture report or route incidents and requests. Some of the service desk's functions are replicated in the network telecom areas.Ability to obtain and maintain a Public Trust Clearance; All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.1-2 plus year(s) of PC support diagnostic troubleshooting & repair experience is desired.The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.... Click to read more.

Leidos is seeking a Computer Operator to support an IT program for The Centers for Medicaid and Medicare Services Internal Service Desk. The service desk consists of a centralized service desk and related roles tied to specific networking telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information Technology Infrastructure Library's [ITIL®] definition of tiers). Requests are received via phone calls emails chats and web submittals.The service desk is responsible for (1) delivering remote IT support by creating maintaining and using knowledge articles and (2) performing basic troubleshooting to resolve capture report or route incidents and requests. Some of the service desk's functions are replicated in the network telecom areas.Ability to obtain and maintain a Public Trust Clearance; All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.1-2 plus year(s) of PC support diagnostic troubleshooting & repair experience is desired.The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.... Click to read more.