**\*Please be aware that this job can only be remote within the US and the specific states we can hire into are at the bottom of the advert** **Position summary:** The Salesforce CPQ Administrator will take our CPQ business requirements and translate them to technical requirements as well as tackle small medium CPQ projects with the support of the CPQ Solution Architect.  They will represent the marriage between the Business and SFDC CPQ Administrators.  The CPQ Admin will work with the CPQ Architect Administrator and the SFDC Architect Administrator on solution design reviews sprint planning and identifying potential technical roadblocks.  A successful candidate will be familiar with CPQ from both the user and basic administration perspective including CPQ configurations product setup quoting process price rules product rules etc.  They will also be proficient in Salesforce Administration (user management field creation mapping reporting flows etc.).  The CPQ Admin should have enough hands-on knowledge to understand the technical details of projects and communicate effectively with our team.  This position is part of the Salesforce team that supports Sojern’s business operations for all teams including Sales Client Success Operations Product Management Legal Finance and general end-users to ensure the system meets business process requirements and keeps pace with changes in operational policies and or procedures. **What you will do:** - Define technical requirements using the business requirements for incoming Salesforce CPQ project requests. - Manage small to medium CPQ projects with the support of the CPQ Solution Architect. - Develop project plans and user stories incoming project requests to hand off to SFDC Architect Administrator and CPQ Architect Administrator for execution. - Participate in project development to represent a marriage between Business and SFDC CPQ Administrators. - Represent SME knowledge of our SFDC platform to further guide business into needs. - Translate business solution needs into technical requirements for the Salesforce team to action. - Develop release documentation with new Salesforce releases. - Represent SME knowledge for our CPQ system to assist our CPQ architect administrator with development and design. - Create and develop CPQ platform vision with CPQ architect administrator so we are developing with the future in mind. - Own SFDC Support cases as Tier 2 triage support- coordinate with our Tier 1 SFDC Administrator to mitigate increased case volume. - Own large scale project management of SFDC solutions and ensure all user stories are properly closed out. - Partner with Business to define needs and plan ahead with our roadmap submission process. **What you bring to the table:** - Salesforce CPQ administration hands-on experience required 1+ years - Salesforce administration experience required 3+ years - Salesforce Certified CPQ Specialist certification (CPQ 301) - preferred but not essential - Sales Cloud and Service Cloud experience - Experience with Agile methodologies required. - Advanced Excel knowledge- including vlookups pivot tables etc. - Strong problem-solving skills - Excellent interpersonal and intercultural communication skills - Experience with document generation tools such as Conga Composer and E-sign tools like Adobe Sign - Excellent project management skills and high organizational skills. **What we have for you:** We take a whole-person approach to create a **Sojernista Experience** that allows our people to thrive not just as employees but as humans. As an employee of Sojern you would benefit from this in the following ways: - **Rewards & Recognition:** Competitive compensation packages stock options offered to every employee Bonusly program to reward and recognize team wins and performance plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community - **Flexibility:** Flexi-Friday benefit hybrid or remote work options for most roles time-zone friendly work hours with async collaboration - **Connection:** Team offsites planned annually six employee resources groups regular virtual and in office team building events monthly company All Hands & leadership Q&As - **Wellbeing:** PTO allowance to recharge comprehensive healthcare options paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents) retirement contributions and investment options (for applicable locations) travel benefits (hotel stay benefit & IATA membership) plus mental health wellness & financial health resources - **Growth:** Learning & development stipend mentorship program career development programs leadership training - **Productivity:** Home office tech set up (laptop monitor keyboard mouse) monthly internet and phone allowance modern tools to communicate and collaborate (Slack Google Suite) Our **Sojernista First workplace philosophy** is designed to take a flexible approach recognizing that the needs of our employees may differ depending on their role team or location. What does not differ is our focus on building genuine connections increasing global collaboration and providing programs tools and resources centered around the needs and wellbeing of our employees regardless if you are working in an office hybrid or fully remote. **About Sojern:** At Sojern we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently and increase long-term growth customer loyalty and profitability. Our customers include hotels attractions and tourism boards and they use the power of machine learning data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social mobile and the web. Now more than ever our thousands of customers rely on Sojern to drive visits bookings and ticket sales by engaging with travelers as they plan their travel. As a globally distributed company we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team Embrace Inclusion Be Genuine Deliver Wow and Center Around the Customer. Check out our Glassdoor reviews! **Hiring Locations:** US Roles at Sojern based outside of our Omaha NE or San Francisco CA office can sit in any of the following states: AZ CA CO CT FL GA IL IN IA KS MA MI MN MO NE NJ NY NC PA SD TN TX UT WA and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. #LI-RC1 #LI-Remote **Disclosure - Pre-Employment Requirements:** All candidates offered employment by Sojern may be subject to pre-employment requirements including but not limited to a background check. Sojern is compliant with all federal and local laws with consideration to pre-employment requirements. **Our Commitment to Diversity Equity and Inclusion:** At Sojern we work to create a brave space that seeks out embraces and promotes diverse thoughts beliefs and experiences of Sojernistas globally. We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one typical traveler there is no one typical employee. We foster diversity and inclusion across the company actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products policies and programs are relevant for our employees and clients alike. Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern’s S-Groups (employee resource groups) are a core aspect of our culture fostering belonging and connection inspiring learning and creating opportunities for all Sojernistas across the globe. - **SoEmpowered:** Supporting developing and empowering those who identify as women at Sojern - **SoProud:** Celebrating Sojern’s LGBTQIA+ community while creating an inclusive and safe space for community members - **SoWell:** Advocating for balance in life and overall wellbeing and providing space and resources for Sojernistas with different needs - **SoConnected:** Creating space connection and resources for Sojern’s young and rising professionals - **Parents & Caregivers:** Helping families thrive with our community of parents and caregivers - **Sojern Gives Back:** Supporting underrepresented communities and social causes striving to make a global and local impact We also have employee-run Slack channels for those with specific interests for example plant lovers pets and more. _At Sojern we value diversity and always treat all employees and job applicants based on merit qualifications competence and talent. We do not discriminate on the basis of race religion color national origin gender gender orientation sexual orientation age marital status veteran status or disability status._ _Sojern is committed to providing reasonable accommodation for individuals with disabilities. Please inform your TA Partner if you are requesting a reasonable accommodation._... Click to read more.

#### **About the role:** We are looking for a motivated energetic and focused **Implementation Engineer** to be the technical face of Forter to our customers. You will be responsible for managing the client onboarding process answering all technical questions arising pre- and post-sale and guiding them through their integration journey in a proactive fashion. You will work in conjunction with our R&D Sales Solutions Consulting Customer Success and Product Management Analytics teams as a technical advisor for our solutions ensuring that Forter consistently delivers superior service and support to existing and prospective customers. #### **What you’ll be doing:** - Build integration project plans with merchants to Forter’s software driving the plan to completion and evaluating success throughout - Manage all aspects of integration projects including coordinating with Forter engineering product and analytics resources in Tel Aviv as well as merchant resources in accordance with project management best practices - Become an expert on Forter’s technical integration technologies such as API operations JavaScript and JSON concepts as well as other web and database technology - Maintain and update shared project plans and ensure project reporting is consistently delivered to internal and external project stakeholders - Support the sales and customer success departments by developing a deep understanding and working knowledge of Forter's service #### **What you'll need:** - 3-5 years of previous technical integrations experience - 5 years of client facing and or consultative experience - Experience working directly with enterprise clients - Solid understanding of API integrations - Experience with JavaScript JSON concepts and other web and database technology - Previous experience in the payments and or fraud space is a plus #### **About us:** **Digital commerce is built on trust.** At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. **How do we do it?** Forter was founded on the insight that it's not about what is being purchased nor where— but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring **everyone gets the experience they deserve.**  Given that trust is central to how we operate Forter is very much **driven by a defined set of values.** We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an **environment where people can have outsized impact.** **Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards including:** - Great Place to Work Certification (2021 2022 2023 [2024](https: www.greatplacetowork.com certified-company 7039960)) - Fortune’s Best Workplaces in NYC (2022 2023 and [2024](https: www.greatplacetowork.com best-workplaces new-york 2024?category=small-and-medium)) - Forbes Cloud 100 (2021 2022 2023 and [2024](https: www.forbes.com lists cloud100 ?sh=5675f5797d9c)) - #3 on Fast Company’s list of “Most Innovative Finance Companies” ( [2022](https: www.fastcompany.com 90724406 most-innovative-companies-finance-2022)) - Anti-Fraud Solution of the Year at the Payments Awards ( [2024](https: www.payments-awards.com awards winners24.php)) - SAP Pinnacle Awards “New Partner Application Award” (2023) - Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023) **Life as a Forterian:** We are a team of over 600 Forterians spread across 3 different continents. Since 2013 we've raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe ASOS eBay Instacart Priceline and Nordstrom can block fraud drive revenue and improve customer experience. At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesn't match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants regardless of race color religion gender sexual orientation marital status gender identity or expression national origin genetics age disability status protected veteran status or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. **Benefits:** - Competitive salary - Stock options - Matching 401K Plan - Comprehensive and generous health insurance including vision and dental coverage - Home office allowance - Generous PTO policy - Half day Fridays **Hybrid work:** At Forter we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach Team members are invited to work from the office at least 2 days per week. Within these two days we encourage employees to join each week for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days. Our hope is that a balance of in-person collaboration will aid massively in employee professional growth development and relationship-building. **\*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.** _Salary Range: $111 000 - $137 000 annually + bonus + equity + benefits_ _The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location work experience market conditions and skill level._ **[Forter's Applicant Privacy Policy](https: www.forter.com job-applicant-privacy-policy )**... Click to read more.